Data exports have the following statuses:

• pending: data export was requested
• processing: data export is currently under way
• finalised: data export successfully finished and is available to download
• file_purged: data export file was deleted (we keep it saved and encrypted for 30 days)
• failed: data export failed to generate
• cancelled: data export was cancelled on the UI and won't be generated

To programmatically download the file through the API, we generate a publicly accessible URL, valid for 2 minutes. This URL is available when the status is finalised and it can be found navigating the payload to data.file.file_url.

The file_urlwill return a 302 with Location header with another URL. The recommendation is to follow the redirect automatically, and the file will be downloaded. If the redirect isn't followed automatically, you'll need to do another GET to the LocationURL provided.